If the self-test report prints when slowly pushing the paper farther in , try printing the original document again. Check the paper feed rollers in the duplexer to make sure that they are clean, free of paper bits, and rotate freely. If you try installing the product on a computer running a newer version of the operating system that released AFTER your HP product released, the CD installation method might not work. Repeat the steps to install the software on each computer that will use the printer wirelessly over the same network. If the product was not added to the queue, Click the plus sign , select your HP product, and then click Add.

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Right-click the Start button in the lower left corner of the screen, and then click Search. Please try again shortly. Reload paper that has been in the photo tray for a time. Never load mixed types of paper in the tray.

HP Photosmart Premium e-All-in-One Printer series – C | HP® Customer Support

After the tool opens, follow these steps to view your network settings. A Network Configuration Page prints to confirm a successful connection. Follow these steps to print a Network Configuration Page.


Review the Cause and Prevention sections at the end of this document to check other possibilities.

HP Customer Support – Software and Driver Downloads

Select your desired files and a list of links will be sent by email. Use Apple Software Update.

Make sure the printer, access point, and computer are all on, and that the computer is connecting to the wireless network. Remove the stack of paper from the tray. Already have an HP account? Let HP identify any out-of-date or missing drivers and software.

To gather the network name and password, you can ask the person who originally set up your network, see the documentation that came with the access point, or contact the access point manufacturer.

Mac OS Select your operating system c3110 steps to install the software for a wireless connection. The Print dialog box opens. See your browser’s documentation for specific instructions.

Please wait while we photlsmart your request. Choose ‘Refresh’ to update the list. Asia Pacific and Oceania. Solution and Diagnostic Data Collection. This could take up to 3 minutes, depending on your computer and connection speed.

Make sure that the duplexer is firmly attached. If the self-test report does not printcontinue with the next solution. Asia Pacific phtosmart Oceania. If you previously installed the software for a USB connection and now want to change to a wireless network connection, follow these instructions to remove the USB installation before continuing. Contact HP Support to schedule a repair or replacement.


Even small pieces of paper can cause paper feed issues. How does HP install software and gather data? If the self-test report printstry printing the original document again. Choose a different product series. For additional information related to setting up and using ePrint, click Setting Up and Using ePrint.

HP Photosmart Premium C310 Series Printer

HP recommends the infrastructure type of network for wireless connection to your product. If the paper only feeds through the product when you slowly push it farther inrepeat the previous steps to clean the rollers again.

Please lhotosmart a Product Number to complete the request. Insert the stack of paper into the input tray with the short edge forward and the print side down.